The latest update from Intercom highlights several new features and enhancements aimed at improving customer engagement, support experience, and workflow efficiency. Two-way SMS allows customers to initiate conversations with businesses, increasing engagement and encouraging action. The next-generation Inbox is designed for scale, handling high volumes of messages while streamlining workflows and collaboration. Custom Actions and Custom Objects enable bots to access live data from internal databases or third-party tools, resolving more queries without requiring code. Dynamic email subject lines capture customer attention, increasing open rates, and new teammate permissions provide flexibility in team management. Additionally, improved interoperability with API v2.5 enables easier data export and workflow automation. These updates aim to help businesses modernize their engagement efforts, drive customer retention, and improve overall support experiences.