An upstanding brand – how team values influence how we work

The Intercom Brand Studio has established a set of core values that guide their work and decision-making. These values aim to create an environment where team members can thrive, grow, and contribute to the company's success. The values are centered around optimism, passion, positivity, and inclusivity, emphasizing the importance of building trust, making each other better, supporting the mission, and seeking to understand the problem and each other. The team seeks to make good decisions, trade-offs, and investments of time to defend their ability to move fast for the long term, while also being scrappy and open-minded. The values are meant to be discussed, debated, and evolved, with feedback expected from all members of the team.