The second edition of 'Intercom on Onboarding' has been released, reflecting the latest thinking from Intercom experts and built on their experience with onboarding tens of thousands of customers. The book captures everything they've learned about creating effective onboarding experiences for software users, including how to identify low-hanging fruit, make a great first impression, design an onboarding flow and narrative, show continuous value, and more. With seven new chapters alongside revised material from the first edition, this refreshed book aims to help companies improve their onboarding strategies and create better relationships with their users.