Operator is a bot designed to augment human tasks in customer support, freeing humans to focus on more complex issues. It follows strict rules and machine learning to recognize when its input is helpful but not, ensuring it doesn't overwhelm users with repetitive or irrelevant information. Unlike many other bots, Operator prioritizes manners, providing clear routes, avoiding loops, and respecting user context. Its features include setting expectations, automatically answering user questions, measuring customer satisfaction, and growing through new skills over time. Operator aims to strike a balance between augmentation and automation, leveraging machine learning and manners to simplify tasks and remove repetition from workflows.