Intercom SMS is a two-way SMS solution that facilitates real conversations between businesses and their customers, building relationships and bringing engagement to the next level. It offers a seamless customer experience by integrating with existing channels, allowing teams to continue building on valuable context from customer interactions. With Intercom SMS, businesses can boost customer engagement by enabling immediate responses, tracking and monitoring campaign performance, and leveraging rich first-party customer data for targeted messaging. The solution also maximizes the value of SMS through integrations with scheduling tools, system updates, and lead generation/Account-based marketing workflows. By enabling two-way conversations, Intercom SMS enables businesses to create a seamless customer experience, use first-party data to guide their messaging strategy, implement powerful workflows to increase adoption and engagement, leverage existing Inbox rules for high-priority customers, and use macros to tackle common queries with saved replies. With its high delivery and open rates, SMS gives crucial messages the best chance of reaching and being read by customers, making it an ideal way to communicate with customers anytime, anywhere.