Intercom is expanding its research and development operations to London, aiming to make internet business personal and disrupt the traditional ways businesses interact with customers. The company is hiring immediately for engineering managers, product engineers, and product designers to join an initial landing team that will bootstrap the new office. This move puts Intercom close to its largest concentration of European customers and provides access to a rich pool of talented people in London. The decision was influenced by factors such as proximity to customers, availability of skilled talent, and ease of collaboration with existing Dublin-based teams. The new London office will focus on one of Intercom's fastest-growing products, Articles, which is being developed using machine learning technology to provide automated customer support.