7 proven techniques for writing a great problem statement

At Intercom, a problem statement is a crucial document that outlines what problem the product aims to solve for its users. Writing a clear and concise problem statement requires careful research, understanding of customers' needs, and abstract thinking. Seven techniques can help overcome common challenges in creating an effective problem statement, including starting with the solution, trying wrong answers, talking to customers again, focusing on a person, designing solutions, skipping the preamble, and eliminating judgment words.