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5 ways to improve the app store for customers

Blog post from Intercom

Post Details
Company
Date Published
Author
Des Traynor
Word Count
1,015
Company Posts That Month
3
Language
English
Hacker News Points
-
Post removed?
No
Summary

Apple's App Store has been a game-changer for music and software companies, making it easy to sell products through a user-friendly distribution platform. However, Apple prioritizes the customer experience over developer experience, which can be challenging for developers. To improve the app store for customers, Apple could offer fully featured trials, accept reviews in-app, provide better browsing options, build social features into the shopping experience, and separate value and quality in reviews. These changes would encourage more users to try apps, provide a clearer picture of an app's value, and ultimately lead to a "race to the best" where customers can find high-quality apps that justify fair prices. By prioritizing the customer experience, Apple aims to create a platform that benefits both developers and end-users.

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