Apple's App Store has been a game-changer for music and software companies, making it easy to sell products through a user-friendly distribution platform. However, Apple prioritizes the customer experience over developer experience, which can be challenging for developers. To improve the app store for customers, Apple could offer fully featured trials, accept reviews in-app, provide better browsing options, build social features into the shopping experience, and separate value and quality in reviews. These changes would encourage more users to try apps, provide a clearer picture of an app's value, and ultimately lead to a "race to the best" where customers can find high-quality apps that justify fair prices. By prioritizing the customer experience, Apple aims to create a platform that benefits both developers and end-users.