2019 on Inside Intercom

We've had a remarkable year at Intercom, marked by nearly 200 blog posts, three new podcast series, and 58 individual episodes. We published five guides on buying live chat tools and two books, including "Intercom on Sales" which shares our journey to building a billion-dollar business. The team highlighted their favorite projects, such as John Collins' article "Product management, fast and slow," Evelyn Clinton's debut blog post on public speaking, and Courtney Chuang's exploration of the role of sales in product-led companies. We also released our first-ever "Chatbot Trends Report" and a new version of our Intercom on Onboarding book, which offers best practices for guiding users from signed up to success. Our Senior Director of Design, Emmet Connolly, published two pieces exploring design choices, while Sofia Tzima's essay "Overcoming uncertainty: Why we need to redefine confidence for the workplace" emphasized the importance of developing a healthy sense of self in the workplace.

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