2018 on Inside Intercom

Intercom, a product and company, experienced extraordinary growth in 2018, with hundreds of new features, hundreds of new hires, and the opening of a new office in Sydney. Inside Intercom, the publication, also grew, adding new editors, redesigning its platform, and investing in social and video content. The company's journey from startup to scale-up was shared through various articles, including perspectives on growth, design, product management, marketing, support, sales, engineering, and more. Intercom published three books and a podcast, producing 49 episodes, and built several microsites to shed light on its learnings. Looking ahead, the company is committed to giving customers what they need and making them successful, with plans for new resources in 2019.

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