Company
Date Published
Author
Charlotte Swan
Word count
1094
Language
English
Hacker News points
None

Summary

Targeting techniques are essential for survey success, and with Instabug, you can already choose user groups for your surveys with ease. User targeting is a piece of cake, allowing you to set conditions for who sees the survey using attributes like app version, OS, country, last seen, email address, and more. Advanced targeting options include defining custom events down to the most granular detail, enabling you to send surveys at the exact moment you want them to see it. Instabug's auto-targeting default settings optimize for survey views by showing surveys 10 seconds into a user's first session after publishing. This approach is best for collecting general feedback. Custom events make it easy to time surveys for strategic moments, aligning user behaviors with survey triggers to catch their thoughts at the most relevant occasions. Examples of custom events include sending surveys right after completing a purchase or a service interaction, and after an experience is completed or abandoned. Pro tip: Drive five-star reviews by timing app rating prompts with rewarding moments, such as when a user completes a task or receives a prize. Instabug helps you keep critical feedback private while making public positive feedback to improve your app's reputation.