Envoy, a company founded by a former Google and Twitter engineer, aims to digitize office management with its core product Envoy Visitors, an iPad app that streamlines registration. The app is used by companies like Airbnb, GoPro, and Yelp. Envoy's vision is to replace outdated processes in smart offices and offer innovative solutions for remote employees. To achieve this, the company has developed additional products such as Envoy Deliveries, which makes handling packages easier and mailroom management smarter. Envoy uses Instabug, a bug reporting tool, to collect feedback from its customers, which helps the company identify and diagnose issues more efficiently. Wells Riley, Envoy's Head of Product and Design, emphasizes the importance of customer feedback in making products better and highlights the value of Instabug in automating the process of collecting user reports. With Instabug, Envoy can prioritize bug fixes based on data from customers, reducing the time spent on QA processes and improving app stability and performance.