User Built: How Windmill Built a Durable Internal Ops Agent with Inngest

Windmill, an HR and performance platform, developed a personal RevOps agent named Pim to replace their unreliable n8n-centric workflow, aiming to integrate various tools like Attio, Slack, and PostHog into a cohesive system. The project was inspired by OpenClaw but tailored for company-wide use, prioritizing security and reliability through a set of foundational rules, such as no open internet ports and creating context files for clear tool usage. Utilizing Inngest Connect, which leverages persistent outbound WebSocket connections, Windmill avoided exposing their network while allowing Pim to handle tasks like lead processing, sales call summarization, and internal communication through Slack. The creation of context files before tool implementation enabled Pim to have a comprehensive understanding of the company's operations, ensuring efficient and accurate task execution. This approach resulted in improved operational workflows and trust within the team, with Pim now being a dependable element of their business processes.