What is ITSM? Understanding the world of service management

IT Service Management (ITSM) is a set of best practices that help organizations streamline their IT processes and improve efficiency. ITSM acts as a bridge between IT services and end-users, facilitating faster and more efficient interactions between IT departments and the people they assist. Adopting effective ITSM frameworks can lead to improved customer experience, reduced costs, and increased productivity. Key subdomains of service transitions within the ITSM field include incident management, problem management, request management, and knowledge management.