What are runbooks and how do they fit into the incident management picture?

Runbooks are comprehensive documents that provide step-by-step procedures for managing and resolving incidents in an IT environment, streamlining processes, reducing human errors, and improving efficiency in incident response efforts. They can be general or specialized, catering to different levels of complexity and specificity within an organization. Creating a runbook involves careful planning, collaboration, and continuous improvement. Runbooks can complement playbooks, which provide high-level guidance on a comprehensive incident response strategy.