Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta

In a recent episode of The Debrief, Colette Alexander discussed the myth that asking "why" is better than asking "how" in incident response. She argued that focusing on "how" helps identify contributing factors and promotes psychological safety within teams, as opposed to blaming individuals. This week's guest, Dennis Henry from Okta, further explores this topic and its benefits for learning and team dynamics.