Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial

Financial services companies often require effective incident management systems due to the critical nature of their operations. In the case of Bud Financial, building an internal incident response tool initially seemed like a good idea for Michael Cullum and his team. However, they soon encountered limitations in this approach. As a result, they decided to adopt incident.io as a replacement for their Slackbot, which ultimately led to significant savings in terms of resources, money, and time. This transformation greatly improved the way Bud Financial managed incidents. Chris Evans, CPO of incident.io, discusses Michael's decision-making process in a case study.