How to build a successful on-call team

In this episode, Chris Baynham-Hughes and Pete Yandell from incident.io discuss on-call management best practices. They emphasize the importance of creating a healthy on-call culture by addressing issues such as rotating shifts fairly, ensuring adequate rest between shifts, and providing compensation for on-call responsibilities. The conversation also covers practical tips for operationalizing an on-call team, including effective onboarding processes, encouraging incident declaration and escalation, and conducting game days to simulate real-life scenarios. Additionally, they discuss the benefits of using technology tools like Slack or Microsoft Teams to facilitate communication during incidents. Overall, this episode provides valuable insights into how organizations can improve their on-call management practices to enhance team productivity and reduce burnout among employees.

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