Incident vs. bug: How to distinguish between these two (seemingly) related concepts

The difference between an incident and a bug lies in their urgency and impact on system functioning. Incidents are unplanned events that disrupt normal operations, requiring immediate attention and resolution to minimize user impact. Bugs refer to errors or flaws in software applications, with varying severity levels and impacts on users. Properly distinguishing between incidents and bugs helps organizations allocate resources effectively, communicate clearly, and improve overall system reliability and customer satisfaction.