Why security teams are switching from PagerDuty: Compliance gaps driving migration

Compliance gaps, primarily in audit documentation and incident management, are driving security teams to switch from PagerDuty to incident.io. PagerDuty excels in alerting but struggles with providing a complete, immutable record for audits, requiring manual reconstruction of incident timelines across multiple platforms like Slack and Jira. This manual effort not only complicates SOC 2 Type II audits but also increases operational overhead. incident.io addresses these challenges by automating the capture of incident timelines and evidence, enforcing real-time role-based access control (RBAC), and ensuring data security through strong encryption and compliance with GDPR and SOC 2 standards. It simplifies audit preparation, reduces compliance risks, and offers transparent pricing, making it an appealing alternative for organizations seeking to streamline their incident management processes and meet evolving compliance frameworks effectively.

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