Why I like discussing actions items in incident reviews

The debate over whether incident reviews should focus on learning or tracking actionable improvements has recently emerged in incident management circles. This article argues that these two aspects are inseparable, as discussing actions can naturally arise during the review process and enhance learning experiences. It provides a framework for running a healthy post-incident review, emphasizing the importance of aligning the group on what happened, ensuring understanding, and identifying areas for improvement. The author addresses commonly cited concerns about this approach and suggests that learning and action are not opposing forces but rather complementary parts of the same conversation.

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