Why are teams switching from Opsgenie? Top 10 pain points from 125+ customer interviews

Opsgenie, once a popular on-call management and alerting tool within the Atlassian ecosystem, is seeing a mass migration of users due to its impending deprecation, with all sales already stopped since June 2025 and an official sunset date set for April 5, 2027. Interviews with over 125 customers reveal several reasons for the shift, including the lack of product innovation since Atlassian's acquisition in 2018, resulting in a stagnation that fails to meet modern incident management needs. The proposed migration to Jira Service Management (JSM) comes with a substantial cost increase, doubling expenses while offering similar features, driving many to seek alternatives. Additional concerns include Opsgenie's manual processes, poor user interface, unreliable API, and limited functionality focused solely on alerting, which necessitates supplementary tools for comprehensive incident lifecycle management. Reliability issues with Opsgenie's service, complex scheduling, and excessive alert noise further compound user dissatisfaction, leading teams to explore more modern and cost-effective incident management solutions.