What are the biggest objections to migrating off PagerDuty, and how do you solve them?

Migrating from PagerDuty to incident.io involves addressing common objections related to risk, budget, timing, and internal ownership. The primary concern is the risk of missing critical pages during the transition, which incident.io mitigates by allowing both platforms to run in parallel for a period before fully switching. Budget considerations go beyond comparing list prices, factoring in hidden costs like paywalled features and maintenance of workarounds. incident.io's Rescue Program offers a 12-month contract overlap at no additional cost to ease financial burden during migration. Engineering time can be efficiently managed using the PagerDuty Migration Analyzer, which assesses complexity and suggests a phased migration approach, beginning with a low-stakes team to build confidence. Security and compliance reviews are streamlined by incident.io’s SOC 2 Type II certification. The decision to switch should ideally be made proactively, before facing urgent issues or contract renewals, ensuring a smooth transition without getting locked into another PagerDuty renewal.

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