Top 10 PagerDuty problems driving teams to alternatives (150+ customer interviews)

PagerDuty, once a leading tool for incident alerting and on-call management, is facing scrutiny from its user base due to evolving needs and perceived shortcomings, prompting many teams to explore alternatives. Users cite high costs with unexpected add-ons, which can exceed $3,000 per month, as a primary driver for seeking other solutions. Common grievances include excessive alert noise leading to burnout, an outdated and clunky user interface, a lack of automated processes for incident management, and essential features restricted to expensive Enterprise tiers. Furthermore, PagerDuty's inflexible scheduling, complex integration and configuration, declining support quality, and slow pace of innovation, particularly in AI capabilities, have left many customers dissatisfied. These issues have led to a consistent pattern of feedback from a diverse range of companies, encouraging a shift towards modern, AI-powered alternatives that promise better value, streamlined workflows, and comprehensive incident management.

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