Company
Date Published
Author
Tom Wentworth
Word count
2268
Language
English
Hacker News points
None

Summary

Atlassian's decision to shut down Opsgenie by April 2027 has created an opportunity for engineering teams to transition to more efficient incident management platforms, such as incident.io, which provides a Slack-native solution that integrates on-call alerting and incident response. This platform allows teams to manage incidents directly within Slack, significantly reducing mean time to resolution (MTTR) by eliminating the need for context-switching between multiple tools. The migration from Opsgenie to incident.io can be completed quickly, with automated import tools and native integrations with observability platforms like Datadog, Prometheus, and New Relic. Unlike PagerDuty, which requires extensive onboarding and additional costs for essential features, incident.io offers a more straightforward, cost-effective approach with all necessary functionalities included in its pricing structure. This Slack-native architecture supports fast response times and streamlined coordination, making it particularly suitable for small and growing engineering teams. As teams prepare for the Opsgenie sunset, they are encouraged to consider incident.io as a modern alternative that offers both speed and clarity without the complexity of enterprise-level solutions.