PagerDuty security review checklist: questions to ask before signing

A comprehensive security review of PagerDuty necessitates scrutinizing beyond basic certifications to address potential compliance gaps in incident isolation, audit trail integrity, and PII exposure during live incidents. The review emphasizes the challenges posed by PagerDuty's architecture, which requires manual assembly of audit trail evidence across different platforms like Slack, potentially complicating compliance efforts. The text outlines critical aspects such as verifying SOC 2 Type II and ISO 27001 compliance, assessing data encryption controls, and evaluating AI and ML data usage. It highlights the necessity for robust vendor assessment, including evaluating business continuity plans, verifying sub-processor controls, and ensuring authentication security through SAML compliance. It also details the importance of managing private incident access controls and enforcing granular access control to protect customer PII. For a streamlined compliance experience, the text contrasts PagerDuty with incident.io, suggesting that incident.io's automated systems for capturing audit trails and managing private incidents offer significant compliance advantages.

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