Atlassian has announced that it will be shutting down Opsgenie, their popular on-call alerting tool, after June 4, 2025. This means that no new accounts will be created and the service will shut down completely by April 5, 2027. Users of Opsgenie must now plan their next steps as a key part of their incident response process is disappearing. The shutdown highlights a broader industry shift away from legacy tools, with engineering teams reconsidering their on-call management approach due to frustrations with traditional solutions such as PagerDuty and Opsgenie. These issues include rigid scheduling, clunky user interfaces, fragmented incident data, and escalating costs. In contrast, incident.io offers an integrated platform for alerts, incident coordination, and communication, providing a streamlined way to handle incidents from alert through resolution. The company is now helping users migrate away from Opsgenie to its On-Call solution, which is built for modern engineering teams and offers features such as native Slack + Teams integration, flexible scheduling, and regular improvements.