Is PagerDuty SOC 2 compliant? A security leader's honest assessment

PagerDuty holds an active SOC 2 Type II certification, demonstrating its effective security controls over a sustained period, confirmed through its public security page and Assurance Profile portal. While this certification assures that PagerDuty's systems are secure and available, it does not automatically reduce the audit burden for organizations using PagerDuty, as manual reconstruction of incident timelines and documentation across multiple platforms like Slack, Jira, and alert logs is still required. The article emphasizes the importance of understanding the scope and limitations of PagerDuty's certification, noting that some services are not covered in the most recent assessment and must be evaluated separately. Incident.io offers solutions to reduce compliance burdens by capturing incident timelines directly in Slack and providing private incidents with role-based access control (RBAC). It highlights the need for organizations to carefully define audit boundaries, validate secondary audit credentials, and ensure comprehensive evidence for their own SOC 2 audits, which include access control, incident management, monitoring, and change management domains.

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