Introducing Investigations, powered by Nexus.

incident.io has launched Investigations, an AI-powered incident-response product that autonomously analyzes declared incidents, identifies likely causes, gathers evidence, proposes next steps, and updates its reasoning as new information emerges. Available through channels including Slack, Microsoft Teams, dashboards, mobile, terminal tools, and coding agents, it is designed to let responders inspect linked sources, challenge hypotheses, and track diagnostic accuracy and engagement metrics. Investigations is powered by Nexus, a private, organization-specific model that connects operational context such as systems, teams, past incidents, and resolutions without using customer data to train other models. The company says an earlier “AI SRE” prototype revealed that consistent, trustworthy diagnosis across changing real-world environments was more difficult than producing impressive demonstrations, leading to 18 months of platform development. incident.io plans to extend the underlying technology to alert triage, noise reduction, risky-change prevention, automated runbooks, and observability improvements, and says Investigations is available now.

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