incident.io security whitepaper: architecture, encryption, and compliance controls

Incident.io, a Slack and Microsoft Teams native incident management platform, details its comprehensive security architecture and compliance controls in its whitepaper. The platform employs robust security measures, including AES-256 encryption for data at rest, TLS encryption for data in transit, and logical data isolation, ensuring secure incident response. It integrates identity management through SAML SSO and SCIM provisioning, automates audit logging, and provides role-based access control to maintain data security and privacy. The platform's AI features, Scribe and Investigations, operate without training on customer data, adhering to strict data protection commitments. Incident.io is SOC 2 Type II compliant, working toward ISO 27001 certification, and aligns with GDPR data residency requirements by hosting EU customer data in dedicated European regions. The platform supports secure AI workflows and continuous security monitoring through vulnerability scanning and annual penetration tests, ensuring effective control verification and compliance.

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