incident.io launches PagerDuty Rescue Program

Incident.io, an AI-powered incident management platform, has launched the PagerDuty Rescue Program, which aims to ease the transition for companies looking to switch from PagerDuty by offering automated migration, contract buyouts, and a 99.99% uptime guarantee. This initiative is in response to the sentiment among engineering leaders that PagerDuty has become outdated and difficult to migrate from, despite it being a long-standing on-call tool. The Rescue Program addresses these challenges by providing a white glove migration service that uses AI to scan and categorize existing PagerDuty accounts, helping engineers complete the migration quickly. Incident.io’s platform not only replaces PagerDuty's on-call tooling but also offers a comprehensive approach to software reliability with features like real-time incident transcription and AI-driven post-mortem drafting. The program is designed to attract companies that are currently using PagerDuty by offering cost-effective solutions and improved service reliability, with existing customers like Zendesk reporting significant operational and financial benefits from the switch.