incident.io GDPR compliance: Data processing agreement, data residency, and privacy controls

Incident.io offers a GDPR-compliant incident management platform that ensures strict EU data protection through an Article 28 Data Processing Addendum (DPA) and dedicated data residency in Europe, specifically hosted in Belgium with a standby in the Netherlands. The platform emphasizes robust security measures, including role-based access control, SAML provisioning, and private incident workflows to protect sensitive data, particularly within Slack. Incident.io's AI features are governed by data handling agreements with OpenAI and Anthropic, ensuring customer data is not used for AI model training. The platform includes comprehensive audit capabilities, allowing export of audit logs for compliance, and supports GDPR obligations such as breach notifications and the right to erasure. Incident.io is SOC 2 Type II certified, conducts annual penetration testing, and offers features like SCIM provisioning to automate identity management. The platform's architecture is designed to facilitate compliance by providing an immutable audit trail and centralized incident management, reducing the time spent on incident response and evidence reconstruction.

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