Incident management really can be for everyone

Incident management tools, traditionally used by engineering teams to address technical issues, have broader applications across an organization, as demonstrated by platforms like incident.io. These tools can assist various departments, such as Customer Support and Risk and Compliance, in managing non-technical incidents, like data breaches or operational tasks, by providing a collaborative space for coordination and communication. The text highlights that incident management is not solely an engineering concern and can facilitate efficiency and process improvement in non-incident scenarios like product launches or routine maintenance. It emphasizes the importance of democratizing incident management across organizations, ensuring that tools are accessible and easy to use for all teams, thus enhancing overall responsiveness and operational effectiveness.