At incident.io, an "office-first" mindset is embraced, highlighting the benefits of in-person work such as faster collaboration, effortless learning, and stronger connections among team members. The office environment is seen as fun and energizing, facilitating quick problem-solving through spontaneous interactions and shared insights. While remote work remains an option, with flexibility allowing employees to tailor their schedules around personal needs, many prefer the office for its ability to foster trust, accountability, and camaraderie. The positive atmosphere, characterized by a mix of work and lighthearted moments, enhances productivity and enjoyment, making the office a preferred setting for most employees despite the availability of remote work options.