How to migrate from PagerDuty: what the AI scan finds, what gets migrated, and how long it takes

Migrating from PagerDuty to incident.io is a process that can take anywhere from days to a few weeks, depending on the complexity of the existing configuration. The transition is facilitated by incident.io's AI-powered scanner, which provides a detailed analysis of the current setup and offers a phased migration plan, significantly reducing the perceived risks associated with the switch. The migration strategy employs a three-phase parallel-run approach (Test, Trial, Go-Live), allowing both systems to operate simultaneously and catch routing errors before live traffic is fully redirected, thus minimizing the risk of missed alerts. Notably, Zendesk successfully migrated 1,200 users, 150 teams, and 5,000 monitors with just two engineers and experienced no major issues, highlighting the effectiveness of incident.io's tools. The main challenge in migrating is the fear of breaking long-standing, undocumented escalation policies and configurations, but the AI scanner addresses this by mapping dependencies and generating a complexity score beforehand. While some data, like historical incident records, requires manual handling, most configurations are automatically transferred, with specific tools available for migrating complex elements such as Datadog monitors. The entire migration is conducted within Slack, streamlining the incident management process and reducing the coordination tax typically associated with managing incidents across multiple platforms.