How to migrate from PagerDuty: Step-by-step checklist and timeline

The text provides a detailed guide on migrating from PagerDuty to incident.io, emphasizing a phased approach to minimize risks such as missed alerts. It outlines a 14-day plan that includes auditing the current setup, running a parallel system test with Datadog to ensure alerts are correctly routed, and decommissioning PagerDuty only after confirming zero missed alerts. The guide highlights the importance of documenting all configurations, including escalation paths and custom webhooks, and offers strategies for avoiding common migration mistakes like missing fallback tiers or timezone mismatches. Additionally, it compares the cost and features of PagerDuty and incident.io, noting that incident.io integrates incident management directly into Slack to reduce cognitive load during incidents. The guide also discusses the automation capabilities of incident.io, such as AI-assisted post-mortems, and provides tools for verifying ROI post-migration, aiming to streamline incident management and reduce mean time to resolve (MTTR).

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