How our data team handles incidents

At incident.io, the Data team has implemented an effective data incident management process to handle growing data-related incidents, leveraging their own product to monitor, triage, and respond to them. They've established a structured process with designated on-call engineers, configuring schedules, alert triggers, and response procedures to ensure prompt attention and clear communication of updates to stakeholders. The team uses their product's features to automate tasks, such as sending cover requests from mobile, and has implemented measures to prevent "noise" in incident reports, focusing instead on false negatives.