How it feels to run an incident with AI SRE

Chris Evans, a co-founder and Chief Product Officer at incident.io, discusses the integration of AI into their incident management platform, emphasizing the importance of user experience (UX) in handling technical incidents. The AI SRE, a sophisticated investigation engine, facilitates incident resolution by automating tasks typically performed by humans, such as analyzing recent deployments and examining telemetry data. During a live incident involving a new feature's crash, the AI SRE quickly identified the root cause and proposed a solution, which was seamlessly implemented through the platform's integration with tools like Claude Code. This efficient workflow minimizes context switching and accelerates the incident resolution process, highlighting the potential for AI to revolutionize incident management by providing a smooth and cohesive experience. Although the platform is not yet fully launched, the progress made in enhancing UX and reducing friction in incident response is evident, underscoring the team's commitment to delivering a tool that integrates naturally into an engineer's workflow.

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