Going beyond MTTx and measuring “good” incident management

We've been exploring the limitations of traditional metrics like MTTR (mean time to recovery) in measuring effective incident management. These time-based metrics are easy to calculate and provide a simple metric for comparison, but they're often misleading as they don't account for the quality of the incident response process. To address this, we built a benchmark report that focuses on quality-focused, data-backed metrics that reflect what actually happens during incident response, such as time to mobilize, time to assign a lead, frequency of updates, and out-of-hours paging. These metrics provide a more nuanced understanding of an organization's incident management process, enabling fair comparison and actionable insights for improvement.

No tracked trend matches for this post yet.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.