De-risking a PagerDuty migration: the objections we hear most, and how to clear them

Migrating from PagerDuty to another incident management platform presents several challenges, primarily centered around risk, budget, engineering time, timing, ownership, and compliance. The process requires careful planning and execution to ensure that critical alerts remain functional during the transition, and it often involves running both systems in parallel to verify the new setup. Budget concerns arise from maintaining contracts with two vendors during the migration, which can be mitigated by strategic planning and leveraging vendor support programs. The engineering time required is significant due to the complexity of integrations and organizational coordination, but mapping out the environment and using purpose-built migration tools can streamline the process. Timing issues can occur if a team is mid-contract with PagerDuty, and ownership is crucial for driving the migration forward. Security and compliance reviews add another layer of complexity, especially in regulated industries, but these can be expedited by involving relevant teams early on. Despite PagerDuty's functionality, the decision to switch is often driven by the desire for a more comprehensive platform that offers a full incident lifecycle management, integrating AI-assisted features and better user interfaces. The incident.io Rescue Program offers support to alleviate some of these challenges, including contract overlap coverage and white-glove migration assistance.

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