Datadog alert routing for on-call: the complete configuration guide

Datadog alert routing is presented as a process of separating detection through monitors, notification delivery through webhooks or integrations, and routing to the appropriate on-call team or escalation policy. Effective configurations use actionable, user-facing SLI thresholds, sustained evaluation windows, Kubernetes-aware queries, dynamic template variables, and consistent service tags such as environment, service, version, and team to reduce noise and provide responders with useful context. The guide recommends severity-based routing, multi-stage escalation with fallback paths for unacknowledged alerts, composite monitors, alert grouping, anomaly detection where baselines vary, and recovery-driven auto-resolution. It also describes integrations with PagerDuty, Opsgenie, and incident.io, emphasizing incident.io’s Slack-native workflow for paging, incident-channel creation, timeline capture, and response management. In anticipation of Opsgenie support ending in 2027, it advises auditing existing configurations, running Opsgenie and a replacement platform in parallel for one to two weeks, validating delivery and escalation behavior with tests, then completing a controlled cutover while tracking delivery success, false positives, and post-mortem completion.

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