PagerDuty recently published a comparison page against incident.io, highlighting the fundamental difference between the two platforms as philosophy rather than feature checkboxes. The comparison chart inaccurately portrays incident.io's capabilities, stretching the truth about being an enterprise-grade platform and automating workflows across the full incident lifecycle. PagerDuty focuses on its strengths in AI, automation, and integration with Fortune 500 operations, while incident.io emphasizes its intuitive user experience, built-in postmortem templates, powerful workflows, and comprehensive end-to-end incident management. The comparison highlights several areas where incident.io offers advantages, including better integrations with modern tools, a more flexible catalog system, and a focus on providing substantial value for the tools used today. PagerDuty's costs, user interface, and slow pace of improvement are also mentioned as drawbacks by customers. Ultimately, the article advises evaluating platforms beyond marketing comparison charts and talking to actual users to find the best fit.