Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

Today, good incident communication isn't just a nicety, but an absolute must for organizations of all sizes.` `To achieve this, it's essential to understand what it means to communicate during incidents and how Status Pages can help build trust with stakeholders.` `Even without an experienced lead, effective comms is still possible by identifying the right team members to take on responsibilities and leveraging technology to streamline processes.