Best Opsgenie alternatives for on-call engineer teams in 2026

Atlassian's decision to discontinue Opsgenie sales by June 2025 and support by April 2027 is prompting engineering teams to seek alternatives that better suit their needs for on-call management and incident response. This shift reveals a disconnect between the ITSM-focused design of Jira Service Management (JSM) and the real-time incident handling required by Site Reliability Engineering (SRE) teams, particularly those managing microservices and Kubernetes environments. Modern alternatives like incident.io, PagerDuty, Grafana OnCall, Better Stack, and Splunk On-Call offer varied features tailored to specific needs, such as Slack-native workflows, enterprise-scale requirements, Grafana stack integration, simple infrastructure monitoring, and Splunk ecosystem compatibility. The transition period provides an opportunity for teams to upgrade their incident response capabilities, focusing on reducing Mean Time To Resolution (MTTR) and minimizing coordination overhead. Key considerations for evaluating new platforms include scheduling flexibility, intelligent escalation capabilities, ecosystem integrations, mobile reliability, and transparent pricing. The article emphasizes the importance of a parallel-run strategy to ensure a smooth migration from Opsgenie, highlighting the potential benefits of consolidating incident management tools into a unified platform.