Best Opsgenie alternatives for MSP teams in 2026

Managed Service Providers (MSPs) are transitioning away from Opsgenie due to its impending shutdown in April 2027, creating an opportunity to streamline their operations with alternatives that better support multi-tenancy and client-specific management. Opsgenie's limitations include a lack of MSP-specific features like client isolation, white-label status pages, and unified reporting, which necessitate complex workarounds. As MSPs evaluate options, incident.io emerges as a strong contender due to its Slack-native automation, Catalog-driven multi-tenancy, and ability to handle client-specific workflows and communications. PagerDuty retains its appeal for robust alerting but lacks native multi-tenancy, while Blameless excels in SRE reliability practices but offers less flexibility for external client communication. The migration strategy involves parallel running and testing with real incidents, ensuring a smooth transition without downtime. The shift away from Opsgenie allows MSPs to consolidate their tech stack, potentially reducing costs and improving efficiency by adopting tools like incident.io that integrate multiple functionalities into a single platform.