Best incident postmortem software for on-call engineers: The 2026 breakdown

The text discusses the inefficiencies of manual postmortem reconstruction in incident management and the benefits of using automated software to capture timelines during incidents. It highlights that manual processes can waste considerable time and result in incomplete documentation, whereas solutions like incident.io streamline the process by automatically logging all relevant data in real-time within Slack, reducing documentation time significantly. The article also compares various incident management platforms like PagerDuty, FireHydrant, Rootly, Atlassian's tools, and Datadog, emphasizing the importance of automation, AI capabilities, and integration with existing systems. It notes PagerDuty's upcoming discontinuation of its Postmortems feature and discusses the need for efficient incident management tools that improve Mean Time to Resolution (MTTR) by minimizing coordination overhead and enhancing accuracy through automated data capture. The text suggests that organizations should consider total cost, including both platform fees and saved engineering time, when evaluating these tools.