A seven-step framework for running incident debriefs

Incident debriefs can be engaging and useful by following a simple framework. The first step is to ditch the blame game and focus on understanding what happened, setting a safe space for open sharing of perspectives. Next, create a clear, factual timeline, encouraging active participation during its review. Then, focus on real-world impact, highlighting how users were affected, and evaluate your response by discussing transparency, tools, and communication. Extract actionable lessons from the incident, discuss surprises that team members feel, and commit to improvements with clear owners and due dates. Finally, finish strong by reiterating the importance of incidents as opportunities for growth, celebrating successes, and documenting and sharing insights to build a stronger team.