8-step framework to cut MTTR for engineering teams

The document outlines an 8-step framework aimed at reducing Mean Time to Resolution (MTTR) for engineering teams by up to 80%, focusing on eliminating the "coordination tax" that consumes significant resources during incident management. Key strategies include automating detection and routing, simplifying on-call chaos, speeding up team assembly, and enhancing context availability through a Service Catalog. It also emphasizes AI-assisted investigation and chat-first communication to streamline processes within Slack, reducing the need for manual intervention. The approach includes auto-drafted post-mortems and continuous feedback loops to encourage improvement. The document provides a 30/60/90-day roadmap for implementation, highlighting the potential savings in time and cost for engineering teams, and suggests that integrating these practices can lead to substantial efficiency gains and cost savings while maintaining a seamless incident management workflow.

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