Company
Date Published
Author
Tom Wentworth
Word count
2872
Language
English
Hacker News points
None

Summary

Migrating from Opsgenie, which is set to shut down by April 2027, involves critical data extraction challenges that can impact historical incident data, compliance audits, and on-call management. Opsgenie's UI exports are insufficient for a complete data transfer, capturing only surface-level details like on-call schedules without routing logic or escalation policies. To ensure a thorough migration, users must employ the Opsgenie REST API to retrieve comprehensive alert histories, team structures, and integration configurations, while also overcoming challenges like API rate limits, user email mismatches, and complex rotation logic. Starting the migration process early allows for testing and validation, minimizing disruption. Although Opsgenie offers some export options, manual scripting or using dedicated import tools is necessary for a successful transition to alternative platforms, which can vary in ease of migration and feature offerings. The urgency of migrating is underscored by the fixed shutdown date and the potential loss of valuable data, prompting teams to plan meticulously to avoid losing years of incident history and ensure compliance and operational continuity.