Optimizing incident response: Understanding DORA's Time to Restore Service metric

The article discusses the DORA's Time to Restore Service (TTRS) metric, which measures the time taken by a team to restore service after an incident or disruption. It provides benchmarks for this metric and suggests practical tips to optimize incident response times. These include developing a comprehensive incident response plan, proactive monitoring and alerting, streamlining communication and collaboration processes, and not overlooking post-incident analysis. The article also mentions how incident.io's Insights dashboard can help in cutting back on downtime by providing meaningful insights into critical incident response metrics.